Many of your frequently asked questions have been posted here. If for some reason you can not locate an answer, please call us at 828.244.0156

GENERAL QUESTIONS

HOSTING

EMAIL

SITE PROMOTION & MARKETING MY SITE

STATISTICS

GENERAL HTML DO's & DON'Ts

WEB MANAGEMENT

What is Cyber Inks' policy against "spamming" and "bulk e-mailing?

Cyber Inks does not approve of spam (UCE or Unsolicited Commercial E-mail) in any form. If you have received a spam, please report it to info@cyberinks.com. Cyber Inks will determine the source of the spam and take the appropriate actions.

You will also find the following e-mail usage policy in our Usage Policy:

1. Harassment, whether through language, frequency, or size of messages, is prohibited.
2. Customers may not send e-mail to any person who does not wish to receive it. If a recipient asks to stop receiving e-mail, the Customer must not send that person any further e-mail.
3. Customers are explicitly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it.
4. Customers may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings.
5. Malicious e-mail, including but not limited to "mailbombing" (flooding a user or site with very large or numerous pieces of e-mail) and "trolling" (posting outrageous messages to generate numerous responses) is prohibited.
6. Forging of header or any other information is not permitted.
7. Subscribing someone else to a mail list or removing someone else from a mail list without that person's permission is prohibited.
8. Cyber Inks' accounts or services may not be used to collect replies to messages sent from another Internet Service Provider, where those messages violate this Usage Policy or the usage policy of that other provider.
9. These rules apply to other types of Internet-based distribution mediums as well, such as RLG's Ariel system (a system for sending FAX-like documents over the Internet). NOTE: Cyber Inks operates under a strict one-warning policy regarding unsolicited e-mail, unless the violation is of such nature that the account, in our sole discretion requires immediate termination, in which event service will be immediately terminated.

Does Cyber Inks host "adult oriented" web sites?

Cyber Inks does not host adult oriented web sites or sites with offensive material. Violation of this policy is strictly prohibited and will result in immediate termination of all accounts with no refunds.

How doesCyber Inks provide for CGI services?

A /cgi-bin/ is available to run any CGI programs written in Perl or C. It is not necessary to check with Cyber Inks when uploading a CGI to the server. Your /cgi-bin/ is available to run most scripts, so long as the script is not malicious to the machine, bandwidth, users, or other as determined by Cyber Inks' administrators.

Cyber Inks also provides scripting tools such as PHP, ColdFusion, and FrontPage. PHP is a very easy to learn cgi-wrapper that greatly simplifies most CGI programming needs into simple HTML tags. Cyber Inks recommends its use highly, and every Cyber Inks web server has PHP available for free. PHP is mainly used for database connectivity, especially when used with mSQL and MySQL, and is very powerful, reliable, and fast.

ColdFusion is used for database connectivity and includes a more GUI environment as well as an HTML-like tag language.

FrontPage by Microsoft is a very popular method of connecting to a database or doing server-side processes for the NT platform. Many tools exist to extend FrontPage or other NT databases such as Access and MS SQL.

HOSTING

What do I do if my website can not be found? How do I know if it's your servers or if it's on my end?

First, check to be sure you have an internet connection. (sorry, but you'd be surprised). Visit a common website (like your favorite softdrink dot com). If you are connected, be sure your "index.html" page has not been removed inadvertantly when loading your site's changes. If both your site and server email are not functioning, contact us by telephone 828.244.0156 during business hours, or email, info@cyberinks.com. (HINT: We are available 24/7/365 via online support). In a dire emergency, call 911. (wish we were doctors, but we're not)

Can I use Microsoft Front Page to update my web site? If yes, which version?

Cyber Inks can install Microsoft Front Page Server Extensions at no additional cost to you. Simply ask!

Does Cyber Inks support server side includes (SSI)?

Cyber Inks supports SSI on our Unix hosting servers. You need to use the file extension .shtml when naming your documents and they should parse automatically.

Will my site be secure?

Cyber Inks offers secure certificates for approximately $179 per year. Contact us for more information.

What is Cyber Inks' cancellation policy?

In accordance with our hosting contract, we ask for 30 days notification via email, US mail, fax or verbally by phone, prior to cancelling your hosting account. You will be chaged for that 30 days and if the quarterly payment has been made, we will prorate your refund to you within 6 weeks. Please arrange for your domain name transfer to the accepting registrar, if we have registered your domain for you.

EMAIL

Will my site include email?

Yes. Depending on your hosting plan you will have 1 to 20 email accounts. Request more, if needed. You will be able to retrieve your email with Outlook, Outlook Express, Eudora, and other mail software programs or via your browser Horde, SquirrelMail or Cube.

How do I add a new email user on the control panel?

Contact Cyber Inks at 828.244.0156 during business hours or email us 24/7 at jill@cyberinks.com to request. Otherwise, log into your control panel by going to http://www.[insertyourdomain.com]/cpanel in a web browser. Enter your user id and password. Then, click on Add/Remove eMail in the left column and take it from there. You may limit your storage space by individual user, administer aliases, add/delete users and more right from your control panel. Best of all we have email lists and anti-spam software.

Can I check email with my browser?

Yes. Go to http://www.[insertyourdomain.com]/webmail. Log in with your email user id [user+domainname] and password. Select Horde, SquirrelMail or Cube. (Note: Horde allows you to blacklist/whitelist...handy!!)

What about spam? Is there a way to fight it?

Yes. In your control panel at http://www.[insertyourdomain.com]/cpanel in the left column under Email Management, you may enable Spam Assassin or Box Trapper Spam Trap or both if you're gutsy. You will enable for the entire domain, all email users. There is no added cost for these features.

Email Errors

Email errors can be caused for different reasons. Depending on the size of attachments, your mail queue can get hung up. Ask senders to zip larger emails or use www.yousendit.com. If you suspect this is the case, contact us so that we can clear it up for you. 828.244.0156 We use receive-before-send authentication to deter phishing by spammers. If you have a message sitting in your OUTBOX when you are unable to send or receive, try taking it out and placing it in your DRAFTS folder, hit send/receive and then try again.

SITE PROMOTION & MARKETING MY SITE

I know it's important to promote my site so how do I get to the top of the search results?

The million dollar question! You can pay Google, Yahoo, BellSouth or that other one that rhymes with shmay-O-L. Depending on your advertising budget, there are many options with the search engines, including pay-per-click. Just DON'T... I repeat DON'T pay a marketing company or Joe Market-your-site, who guarantees placement. If you want to give money away... I have one child in college and one in high school. Make checks payable to Jill. We ready your site and we submit it to the top engines for you at no additional charge. Seasoning will help. Links to your site will help. Use your site as a tool. Put your URL on EVERYTHING!!

In addition to Cyber Inks' submission of my site to DMOZ, how can I register my site with search engines?

In the past, there were many FREE ways to register your site with search engines.
- You could do it yourself, filling out these popular search engines' submit URL pages. (On search engines, including the ones not mentioned, you would find a link to "Submit URL" at the bottom of their home page).

Sites using the Open Directory Project/DMOZ: AltaVista - A9 - AOL - Clusty - Gigablast - Google - Lycos - MSN - Teoma - WiseNut - Yahoo. If your site has been accepted into the Open Directory, it may take anywhere from 2 weeks to several months for your site to be listed on partner sites which use the Open Directory data, such as AOL Search, Google, Netscape Search, Yahoo Search, and hundreds of other sites. We make updates of the data available weekly, but each partner has their own update schedule.

When web crawlers go out to search, what do they look at first? Is it the keywords, the short description, or the home page text?

In short, all of the above. Each search engine behaves differently. Some prefer titles over meta tags
and some go for text on the page or descriptions. Some like image tags. The best we can figure is... err on the side of overdoing it. We use all of the above when we design your web site. By all means...they LOVE keywords!! The more rubust the better. No limits here.

How do I get involved with banner exchanges?

Banner exchanges are so 90's, I won't even answer this one. Perhaps it has just changed it's name to pay-per-click.

  • What's the hottest, latest and greatest way to reach the masses on the Internet?
  • Email marketing. We can refer you to a reputable firm who pinpoints target markets and appropriate audience emails for your product/service.

    STATISTICS

    How can I see my site statistics in an easy-to-understand format?

    We run your site's log files (the raw stats data) through an analysis program, in order to bring you hourly and daily statistical reports. You'll find these reports by going to http://www.[insertyourdomain.com]/cpanel in a web browser. Log in with your unique user id and password, under Analysis & Log Files, click on Web/FP Stats then look for Awstats or Webalizer.

    What statistics application does Cyber Inks use on my site's stats?

    Cyber Inks uses Webalizer.

    I am interested in analyzing my stats in another application. Where can I access my access_log files?

    Contact us for the directory path.

    General HTML do's and don'ts

    Here are some tips to help the overall quality of your pages.

    DO - Before you create your pages, brainstorm your page goals. Ask yourself questions like these:
    What information do you wish to convey, or have available?
    What is my target audience?
    What type of browsers do I wish to write for?

    DO - Take time to organize your pages by drawing a storyboard of the page progression.

    DON'T - Inundate your pages with oversized graphics. Graphics are an important element, but when used in excess, tend to make readers leave. Try using some utilities to make the graphics you scan or create smaller.

    DON'T - Make your pages too large in width or length. Not everyone has large monitors, and scrolling is something that turns off readers Currently (2006) the most popular browser screen resolution is 1024 x 800. If you target market is over 45, then by all means use large text and screen resolution of 800 x 600.

    DO - Break up your pages into logical sections to make it easy for your reader to find what they are interested in.

    DO - Look at the source code of any cool pages that you find to see how the author created their pages.

    DO - Obtain texts on the subject for reference. HTML books are everywhere these days, so go to your local bookstore and explore the possibilities.

    Another helpful suggestion is to stick with a set naming convention and directory structure, which makes creating your links much easier within your HTML. Be sure and use the same extension on all HTML files, either .htm or .html. Mixing and matching both extensions can lead to broken links. Don't use capital letters and don't use spaces or punctuation marks beside _ or -

    WEB MANAGEMENT

    I just made a change on my site, but I do not see the change in my browser right away. What can I do?

    Here are a couple of things to try out, preferably in the following order, until you find a solution:
    - While you have the file open in your web browser, click on the "refresh" or "reload" button on the toolbar in your web browser.
    - While you have the file open in your web browser, click on the "shift" key on your keyboard, and at the same time click on the "refresh" or "reload" button on the toolbar in your web browser.
    - Close down your web browser, and reopen it. You may even want to go as far as disconnecting from the Internet or restarting your computer.
    - Last but not least, if all of these other attempts fail, contact your Internet Service Provider to see if they perhaps are using any type of web caching on their servers (or proxy servers). Some Internet Service Providers use web caching on the servers you connect to the Internet through to make your connection to the Internet appear faster than it really is. These servers cache frequently accessed documents, so that the next time someone wishes to view that file, and they are connected to the Internet through that server, they will load an old cached copy of a file on the Internet Service Provider's server and not the newer copy on the hosting company's server. If your Internet Service Provider does use web caching, ask them how often they clear it. (That will be the amount of time you will have to wait each time you wish to view a changed file in your web browser through that Internet Service Provider). Or, you may want to consider switching to an Internet Service Provider that does not use web caching.

    I accidentally deleted a file off of my site. What can I do to restore it?

    It is vital to have a local backup of your site saved. This means every time you make a change to your web site, you back up your files to your PC, or you work on the files on your PC and then publish them to the site (so that you have identical copies in both locations). The reason we say this is because if you ever accidentally remove a file off of your site and do not have a backup on your PC to upload quickly in its place, you will need to contact Technical Support, ask for the file to be restored and pay $120.00 per hour, billable in 30 minute increments. (You will be charged for the amount of time is takes to find the files on the backup system as well as for the time it takes to restore the files).

    We perform full backups of our shared hosting sites on weekends and incremental backups daily. The primary purpose for these backups is in case if there is ever a problem with the server or something that we have done so that we can restore your site free of charge. (We can tell based on the server's ftp log file who is at fault).

    Didn't find it here? Call us at 828.244.0156 for any questions you may have.

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